Water Damage FAQ

Describe whether you need water damage restoration, fire damage restoration, biohazard cleanup or mold remediation. Our team asks a few questions about the damage and your address, then schedules a technician to inspect, explain the scope of work and start mitigation.

Water damage restoration, emergency water removal, structural drying, flood and sewage cleanup, mold inspection and remediation, fire and smoke damage restoration, and biohazard cleanup.

Get to safety, stay away from water near electricity, stop the water at the source if you can do it safely, and photograph the damage. Then call for help.

Coverage depends on the policy, cause of loss, exclusions and circumstances. Document the damage and contact your insurer when appropriate.

Not always. Moisture that remains in building materials can increase the risk of microbial growth, so prompt drying can matter.

We serve homes and businesses across the United States. Availability and response times vary by location, so call with your ZIP code to confirm service at your address.

Response times depend on your location, the time of day and current demand, especially after storms. Call with your address and we will give you the current scheduling window.

Yes. We document the loss with photos, moisture readings and drying logs, and we can share those records with your adjuster. Coverage decisions are made by your insurer.

Most clean-water jobs dry in about 3 to 5 days with professional equipment. Hardwood, plaster, basements and larger losses can take longer. We take readings daily and remove equipment when materials reach dry standard.

Usually not for clean-water drying, although the equipment is noisy. For sewage, extensive mold, fire damage or biohazard cleanup, we may recommend staying elsewhere until the affected area is contained and cleaned.

Yes. Along with water damage restoration we provide mold inspection and remediation, fire and smoke damage restoration and biohazard cleanup, so one team can handle related problems.

Yes. We handle commercial water damage for offices, retail, restaurants and multi-family buildings, and we work with property managers and landlords.

Do not use household vacuums on standing water, do not enter rooms where water is near electricity, do not turn on HVAC if ducts were flooded and do not disturb visible mold. Call and let a technician assess the area.

Get to safety, avoid water near electricity, shut off the main water valve if you can reach it safely, and then call for help.

Usually where the water line enters the house: basement, crawl space, utility room, garage or an outdoor meter box.

Small toilet overflows on hard floors can sometimes be cleaned with gloves and disinfectant. Backups that reach carpet, drywall or large areas are best handled by professionals because of health risks.

Many standard homeowners policies exclude flood. Separate flood coverage may apply. Coverage depends on the policy, cause of loss, exclusions and circumstances, so contact your insurer.